Support & Maintenance

NSI NACOSS Gold Accredited

Reduce ongoing Support and Maintenance costs with our annual packages

Based in Crowthorne, Berkshire, FTL Secure Solutions supports and maintains CCTV, Access Control, Intruder Alarms and Biometric systems nationwide.

You want piece of mind that your systems are monitored and maintained with direct access to Engineers when a problem arises. Our well resourced engineering team provides experienced and knowledgeable technical support to help identify and resolve issues quickly.

Subscribe to one of our support and maintenance packages and ensure the highest standards of maintenance and support for your system from a reliable security system maintenance provider.

FTL Secure Solutions is the smart choice for your support and maintenance needs for CCTV, Access Control and Intruder Alarms and agnostic to the incumbent technology.

How can a Support and Maintenance contract benefit my business?

Fixed Annual Fees

Our Support and Maintenance contracts have a fixed annual cost and allow you to plan your budgets effectively. Knowing what your security maintenance will cost your business in advance, means you have peace of mind that your business is secured throughout the year.

Remote Support

Whilst our packages offer onsite visits, the vast majority of issues can be resolved remotely, reducing your overall cost of Support and Maintenance, and cutting down on the time it takes for an Engineer to respond.

Technical Account Managers

All our Account Managers are technical and understand the intricacies of your security system. This means they can provide advice on how to best take advantage of your system to ensure the security and safety of your business. Your Technical Account Manager will also conduct your annual reviews, ensuring you have everything you need.

Proactive Maintenance

All our Maintenance and Support packages offer elements of proactive maintenance, ensuring issues are identified before they impact you. Often, issues identified in advance cost less to fix, and prevent the need for additional call out charges throughout the year.

Our Support and Maintenance Subscriptions

Category FTL 253 FTL 365 FTL 365+
Support Hours Monday - Friday (08:45 - 17:45) 24/7 24/7
Access to Engineers Monday - Friday (08:45 - 17:45) 24/7 24/7
Email Support Monday - Friday (08:45 - 17:45) 24/7 24/7
Pre-Maintenance Health Check Chargeable Included Included
2 Proactive Maintenance Visits Annually - Yes Yes
System Hardware Test (Server/NVR/DVR/Intruder Panel) - Yes Yes
Ancillary Equipment (Bells/Sounders/etc) - Yes Yes
Panic Alarm Check - Yes Yes
Sensor/Detector Check - Yes Yes
Remote Signalling to ARC Check and Communicator Firmware Updated - Yes Yes
CCTV cleaned and refocused - Yes Yes
CCTV Recording Media Capacity / Health Check / Recording Integrity Check - Yes Yes
Access Control Hardware Checked - Yes Yes
Access Control Door Furniture Checked/Secured/Lubricated - Yes Yes
Backup Battery Capacity Check - Yes Yes
System Client Software Updates - Included Yes
Panel Firmware Updated - Included Yes
Client Data Backed up and Left On Site - - Yes
Call Outs
Response Time 48 Hours to site NSI Compliant NSI Compliant
Reactive Call Out Charge (Office Hours) Chargeable Discounted Included
Reactive Call Out Charge (Out of Office Hours) N/A Discounted Included
Account Reviews
Account Reviews Yearly Yearly Yearly
Account Manager Review of Key Matters - Yes Yes
Yearly Meetings - Yes Yes
Bi Annual Meetings - - Yes
Monthly Reports - - Yes
Battery Replacement Chargeable Chargeable Included
Equipment Replacement Chargeable Chargeable Included

*Prices are correct as of March 2023 and may be subject to change.

Speak to us now to see how we can help with your Support & Maintenance requirements…

Our friendly technical sales team are available now.