NSI NACOSS Gold Accredited
Reduce ongoing Support and Maintenance costs with our annual packages
Based in Crowthorne, Berkshire, FTL Secure Solutions supports and maintains CCTV, Access Control, Intruder Alarms and Biometric systems nationwide.
You want piece of mind that your systems are monitored and maintained with direct access to Engineers when a problem arises. Our well resourced engineering team provides experienced and knowledgeable technical support to help identify and resolve issues quickly.
Subscribe to one of our support and maintenance packages and ensure the highest standards of maintenance and support for your system from a reliable security system maintenance provider.
FTL Secure Solutions is the smart choice for your support and maintenance needs for CCTV, Access Control and Intruder Alarms and agnostic to the incumbent technology.
How can a Support and Maintenance contract benefit my business?
Fixed Annual Fees
Our Support and Maintenance contracts have a fixed annual cost and allow you to plan your budgets effectively. Knowing what your security maintenance will cost your business in advance, means you have peace of mind that your business is secured throughout the year.
Remote Support
Whilst our packages offer onsite visits, the vast majority of issues can be resolved remotely, reducing your overall cost of Support and Maintenance, and cutting down on the time it takes for an Engineer to respond.
Technical Account Managers
All our Account Managers are technical and understand the intricacies of your security system. This means they can provide advice on how to best take advantage of your system to ensure the security and safety of your business. Your Technical Account Manager will also conduct your annual reviews, ensuring you have everything you need.
Proactive Maintenance
All our Maintenance and Support packages offer elements of proactive maintenance, ensuring issues are identified before they impact you. Often, issues identified in advance cost less to fix, and prevent the need for additional call out charges throughout the year.
Our Support and Maintenance Subscriptions
FTL 253
£253/ per year
- Office Hours Support
- Email Support
- Remote Support
- Annual Account Reviews
FTL 365
£365/ per year
- 24/7 Support
- Email Support
- Remote Support
- Proactive Maintenance
- Annual Account Reviews
- NSI Compliant Response Times
FTL 365+
- 24/7 Support
- Email Support
- Remote Support
- Proactive Maintenance
- Annual Account Reviews
- Monthly Reporting
- Call Outs and Equipment Included
- NSI Compliant Response Times
| Category | FTL 253 | FTL 365 | FTL 365+ | |||
| Support | ||||||
| Support Hours | Monday - Friday (08:45 - 17:45) | 24/7 | 24/7 | |||
| Access to Engineers | Monday - Friday (08:45 - 17:45) | 24/7 | 24/7 | |||
| Email Support | Monday - Friday (08:45 - 17:45) | 24/7 | 24/7 | |||
| Maintenance | ||||||
| Pre-Maintenance Health Check | Chargeable | Included | Included | |||
| 2 Proactive Maintenance Visits Annually | - | Yes | Yes | |||
| System Hardware Test (Server/NVR/DVR/Intruder Panel) | - | Yes | Yes | |||
| Ancillary Equipment (Bells/Sounders/etc) | - | Yes | Yes | |||
| Panic Alarm Check | - | Yes | Yes | |||
| Sensor/Detector Check | - | Yes | Yes | |||
| Remote Signalling to ARC Check and Communicator Firmware Updated | - | Yes | Yes | |||
| CCTV cleaned and refocused | - | Yes | Yes | |||
| CCTV Recording Media Capacity / Health Check / Recording Integrity Check | - | Yes | Yes | |||
| Access Control Hardware Checked | - | Yes | Yes | |||
| Access Control Door Furniture Checked/Secured/Lubricated | - | Yes | Yes | |||
| Backup Battery Capacity Check | - | Yes | Yes | |||
| System Client Software Updates | - | Included | Yes | |||
| Panel Firmware Updated | - | Included | Yes | |||
| Client Data Backed up and Left On Site | - | - | Yes | |||
| Call Outs | ||||||
| Response Time | 48 Hours to site | NSI Compliant | NSI Compliant | |||
| Reactive Call Out Charge (Office Hours) | Chargeable | Discounted | Included | |||
| Reactive Call Out Charge (Out of Office Hours) | N/A | Discounted | Included | |||
| Account Reviews | ||||||
| Account Reviews | Yearly | Yearly | Yearly | |||
| Account Manager Review of Key Matters | - | Yes | Yes | |||
| Yearly Meetings | - | Yes | Yes | |||
| Bi Annual Meetings | - | - | Yes | |||
| Monthly Reports | - | - | Yes | |||
| Equipment | ||||||
| Battery Replacement | Chargeable | Chargeable | Included | |||
| Equipment Replacement | Chargeable | Chargeable | Included | |||
*Prices are correct as of March 2023 and may be subject to change.
